Terms and Conditions

The Salzburger Konzertgesellschaft mbH (hereinafter referred to as SKG) sells tickets for their own events.

1. Conclusion of the Contract 
By purchasing tickets, contractual relationships regarding the event arise only between the buyer (customer) and the event organiser. Contents are as follows. The SKG does not grant the correctness of dates for their own events stated on websites of other box offices. With the ordering of the tickets, the customer instructs the SKG to carry out the purchase of the tickets in any case. The offer for the conclusion of the contract through the e-commerce is delivered by the customer by sending in the order form completely filled in. The receipt of the order will be confirmed via email to the customer. The statutory provision applies for ticket purchases in person, in writing or by phone.

2. Prices and Charges
The prices for the tickets stated in the order forms, on the internet or in other ways include the advance booking and processing fee and VAT currently in force.

3. Ticket Return
Contracts for services in the area of recreational activities are not subject to the Distance Selling Act (Fernabsatzgesetz §5f. Nr. 7 BGBl I 185/ 1999), therefore revocation and return of tickets are excluded. The relevant information can be checked on our website www.skg.co.at. Refund of a lost ticket is not possible. Return of a ticket is possible on cancellation of the event but only when handing in the original tickets (no copies). Cast, programme and beginning may be subject to change and do not entitle the client to refund or exchange the tickets. 

4. The customer carries the responsibility to check the details on the tickets. In case of any mistake, please contact the SKG directly. 

5. Purchasing tickets for commercial resale without prior agreement of the SKG is prohibited.

6. House rules
On purchasing a ticket, the visitor accepts the house rules of the respective venue.

7. Payment Policy
The deadline of payment is 14 days on receipt of invoice. After expiry of this period, a fine of EUR 10,00 will be charged, after another 14 days, the fine will amount to EUR 20,00. After an unsuccessful second dunning attempt, the SKG will hand over the matter to a collection agency. The SKG accepts the following credit cards: Master Card and Visa. It is also possible to pay via bank transfer as well as cash or via Maestro Card directly at the door.

8. Photography, video and sound recordings
during the event are not permitted. Visitors consent to the publishing or other use of any image of their person recorded by chance in the course of any type of recording, in particular photography, television, film or video recordings during the event.


9. Disclaimer for indirect damage and consequential damage
If the concert is cancelled by the SKG the customer is not entitled to damages to compensate him for the loss. For example, if the customer plans a trip to visit one of our concerts, cancellation fees for flights and hotels cannot be charged in the event of a concert cancellation, unless this was explicitly negotiated before the tickets were purchased.

10. The place of jurisdiction
is the city of Salzburg. The terms and conditions shall be subject to Austrian law.


11. The place of jurisdiction
We do not submit ourselves to any alternative dispute resolution procedure.
Consumers also have the option of contacting the EU's online dispute resolution platform: http://ec.europa.eu/odr.
You can file your complaint directly with us at the following e-mail address: office@skg.co.at.