Info & FAQ

The Marble Hall of Schloss Mirabell is among the world’s most beautiful concert halls and lends every performance a festive setting. We invite our guests to reflect this with neat, ideally elegant evening attire.

Please understand that very casual clothing such as shorts or sleeveless T-shirts is not appropriate for this special setting.

We are especially pleased when international guests appear in the festive attire of their home country – adding a colorful and culturally diverse note to our concerts.

Whether classically elegant or smart casual: above all, we want you to feel comfortable and enjoy the evening to the fullest.

The foyer of the Marble Hall opens one hour before the concert and invites you to arrive relaxed. From that time, the evening box office, cloakroom, and buffet are at your disposal.

You can pick up a complimentary program booklet at the entrance or box office. It offers insights into the works performed, the ensembles, and the evening’s soloists.

With original Schlosskonzerte tickets you may enter the hall directly. If, however, you have received a voucher from your travel agency or via a booking platform (e.g. GetYourGuide, Booking.com, Jochen Schweizer, Tiqets, Viator, etc.), please exchange it at the evening box office for your original ticket before the concert begins.

Admission to the Marble Hall begins 30 minutes before the event.
Category I ticket holders have pre-reserved seats.
For Category II (unreserved), the “first come, first seat” principle applies.

The concert is presented in two parts with an intermission of about 15 minutes. The first part lasts roughly 40–50 minutes, the second about 35–40 minutes. Depending on the program, the concert ends between 9:30 and 10:00 pm.

Please note that these times are guidelines: the actual duration may vary with program, interpretation, and applause.

Our concerts start punctually. If you arrive late, there’s no need to worry. Our hall staff will admit you as soon as possible – but only at a moment that does not disturb the music and the audience’s experience.

As a rule, admission is possible only after a piece has ended, during applause. Please understand that this may take a little while.

Admission during a piece is not possible.

Before the concert and during intermission, a selection of alcoholic and non-alcoholic drinks, Mozartkugeln, and light snacks is available. You are welcome to pre-order drinks for the intermission. Please note that table reservations are not possible. Drinks may not be taken into the Marble Hall.

We love it when children attend concerts!

However, due to the late starting time, the full concert length, and the focused atmosphere, our evening concerts are recommended for children from the age of 6.

Younger children often cannot maintain the necessary calm, which can significantly affect the enjoyment of the accompanying adult and other guests, as well as the concentration of the musicians.

If your child is a little musical prodigy and you still wish to attend with younger children, please note that every child – regardless of age – needs their own ticket and seat. “Lap seats” are not permitted due to fire safety and seating regulations.

Please switch your mobile phone to silent or turn it off before the concert. Audio and video recordings during the performance are not permitted. Photography during the concert is also discouraged, as noise and screens can disturb both musicians and fellow audience members.

There are plenty of opportunities for souvenir photos and videos of the Marble Hall and the artists: before and after the concert, during intermission, or during encores, photography and filming are welcome.

Large bags, backpacks, luggage, as well as coats and heavy jackets may not be taken into the hall. Handbags up to A4 size are permitted. Please leave coats, jackets, and umbrellas at the cloakroom.

Items can be stored in lockable lockers in the adjoining room (no coin required). If your luggage does not fit in a locker, it may be placed under the long table in the foyer – at your own risk, including for valuable or medically relevant contents.

If you require larger bags or medical equipment for health reasons (e.g. an oxygen tank), please book a wheelchair space in advance or contact us at: office@skg.co.at.

Food and drinks are not permitted in the Marble Hall. Glass bottles and containers pose risks to guests, staff, and the historic interior.

Where medically necessary, shatterproof plastic bottles are allowed. Plastic cups are also available at the buffet.

The elevator is available from 7:00–8:00 pm and again 30 minutes after the concert. Access: first room of the park-side castle entrance (right). Ride to the 1st floor, then follow the corridor straight ahead to the evening box office (the route passes the musicians’ dressing room).

The accessible toilets are located on the ground floor and can be reached by elevator. Access is possible only with a EURO-KEY. If you do not have your own key, you can obtain one at the evening box office or the buffet.

Smoking is prohibited throughout the building – this also applies to e-cigarettes and vapes. Thank you for your consideration towards our guests and the historic setting.

Smoking is permitted in the courtyard. You may even meet some of our artists there during intermission – they are not free from vices either...

Not everyone is a seasoned concertgoer; some of our visitors have other traditions, and some may even be attending a concert for the first time. It can be hard to tell when a piece has really ended and applause is appropriate.

Here is a quick guide:
Classical works usually consist of several movements (often three to four – these are listed in the program booklet on separate lines directly under each work). Applause is not customary between movements. If you are unsure, follow the experienced concertgoers or wait until the musicians bow and relax their instruments – that’s the moment for applause!

Example: Mozart’s "Eine kleine Nachtmusik." It has 4 movements: Allegro · Romanze · Menuett/Trio · Rondo (Allegro) → Applause comes only at the very end, after the 4th movement Rondo (Allegro). In between: attentive, focused silence :-)

By the way, this wasn’t always the case: in Mozart’s time, people sometimes clapped right in the middle if a musical idea particularly delighted them. Mozart himself reported such an incident from Paris to his father and was pleased – it was a sign of appreciation!

Moral of the story? Better applause at the “wrong” moment than none at all.

Pets are not permitted inside Schloss Mirabell. Trained assistance dogs are excepted. Leashes are required outdoors.

On foot: Reachable within minutes from most old-town hotels/locations; an ideal stroll through the Mirabell Garden.

Bus: Stop “Mirabellplatz” (lines 1, 2, 3, 5, 6, 14, 22, 25). Tickets from machines or online. Since May 1, 2025, overnight guests in Salzburg Province receive the Guest Mobility Ticket for free public transport during their stay.

Train: A few minutes’ walk from the main station or three bus stops away.

Taxi: Recommendation: +43 662 8111.

Car: Mirabell Congress Garage (entrance Faberstraße 6–8) opposite the palace. Have your parking ticket stamped at the evening box office – reduced rates apply after 6:00 pm. Note: on Thursdays 00:00–4:00 pm closed due to the market; during this time the garage/parking lot must be cleared.